ScoutIQ handles game film and information about athletes, many of whom are minors. This page explains in plain language what we collect, what we do with it, and who else touches it.
01What We Collect
Account information — name, username, email address, and a securely hashed version of your password. We never store your password in readable form.
Film and related content — the game film you upload, along with the grades, clips, corrections, notes, and reports generated from it.
Team information — the organization, team, or section you belong to and your role in it (athlete, coach, or administrator).
Payment information — handled by Stripe. We receive a subscription status and limited billing details; we do not receive or store your full card number.
Technical and security records — sign-in events, IP address in hashed form, browser user agent, and audit records of security-relevant actions.
Locker Room information — your handle, chosen avatar, favorite teams, posts, replies, shared images or media, reactions, votes, follows, and notification preferences. We also keep blocks, mutes, reports and their reasons, and moderation decisions and audit records.
Age and guardian information — age and eligibility information supplied during registration and Locker Room setup, and parent or guardian contact and consent information where required. Locker Room uses a date of birth to check eligibility. It keeps the birth month and year, eligibility result, a rounded date for applying adult safeguards, and the times you attest and accept the rules; it does not store the submitted birth day in its age-check record.
02How We Use It
To operate the service: store your film, run the analysis you request, produce grades and reports, and show them to you and the people you have shared them with.
To handle billing, support requests, and account notices such as password resets and security alerts.
To keep the service secure — detecting abuse, investigating incidents, and enforcing our terms.
We do not sell your personal information, and we do not use athlete film to advertise to you.
For Locker Room, to provide shared discussions and preferences, check age eligibility, apply under-18 safeguards, handle reports and blocks, and let authorized staff investigate and moderate abuse. Age checks are self-attestations, not verified identity checks.
03Who Else Processes Your Data
ScoutIQ relies on a small number of service providers who process data on our behalf, under contract, only to deliver the service:
Artificial intelligence providers — film frames and related context are sent to third-party AI model providers to generate grades and analysis. This is core to how the product works. Do not upload film you are not comfortable having processed this way.
Cloudflare R2 for encrypted film storage · Supabase for the application database · Railway for application hosting · Stripe for payments · our email provider for account and security messages.
We may also disclose information if we are legally required to, or where it is necessary to protect someone's safety or our legal rights.
04Athletes Under 18
ScoutIQ serves athletes and teams, so many of the people appearing in film are minors.
Accounts require a minimum age of 13. If you are under 18, a parent or legal guardian must agree to our terms and is responsible for the account.
Children under 13 are not permitted to create accounts or participate in Locker Room. An under-13 age-check answer blocks Locker Room access. Limited age-check records can remain linked to that blocked account until account deletion or a verified support deletion request; an access rejection is not automatic erasure of those records. If you believe a child under 13 has provided personal information, contact us so we can restrict access and arrange deletion.
A parent or guardian may request to review, correct, or delete their athlete's information by contacting us at the address below. Coaches and programs uploading film of minors are responsible for having the necessary permission to do so.
05Who Can See Your Film
Film and grades are private by default. Athletes see their own work. Coaches and administrators see the athletes on the roster they are responsible for.
Deliberate sharing, such as a recruiting profile link or a Locker Room post, has its own audience. Locker Room handles, posts, replies and shared media are visible to eligible participants in the selected shared room or thread and to authorized staff. A room bearing a school's name is not limited to members of that school's organization. The current Locker Room pilot requires eligible signed-in access; it is not an anonymous public feed. Under-18 members' favorite-team preferences are not shown to other members.
Film is stored in private cloud storage and served through short-lived signed links rather than being openly accessible on the internet.
06Keeping It And Deleting It
We keep your information while your account is active and for as long as we need it to provide the service, resolve disputes, and meet legal and accounting obligations.
You can delete film you own from within the product when your account has permission to do so. Deleted content may persist briefly in routine encrypted backups before being overwritten.
You can delete your account from within the app. Deletion ends your personal account access and deletes or de-identifies associated personal data, subject to applicable retention requirements. Film owned by a school or program may remain under that program's account and agreement after you delete your account. To request access, a correction, or removal of specific program-owned film, email us at the address below; we will verify the request and respond within a reasonable period.
Deleting an individual Locker Room post removes it from normal viewing; moderation and safety records may be retained for the purposes above. Account deletion removes Locker Room age and profile records and authored posts, and deletes or de-identifies related personal records. Uploaded-media removal is processed through a cleanup queue rather than an instant guarantee that every stored copy has disappeared.
07How We Protect It
Passwords are hashed, session tokens are stored hashed, film sits in private storage behind expiring signed links, and traffic is encrypted in transit.
Security-relevant events are recorded to an audit log, and high-severity events raise an alert.
No system is perfectly secure. If a breach affects your information, we will notify you as required by law. To report a vulnerability, see our security page.
08Changes And Contact
If we make a material change to this policy, we will give notice through the service or by email before it takes effect.
Questions about this page go to [email protected].
09Free Fan Accounts
The fan login is a separate, free Locker Room account inside the ScoutIQ app for people aged 13 and older. It does not give access to school organizations, high school rooms, game film, athlete grades, recruiting, billing, or coaching tools. A school or athlete account uses the separate business login.
Fan sign-in uses an email address and a one-time code rather than a password. Sign-in challenges expire after 10 minutes. We keep hashed codes and tokens, request times, delivery status, and hashed network identifiers to limit abuse. Your email address is not shown to other fans.
Fan profiles and posts are visible to eligible members of their fan rooms and authorized moderators. Other members may export and share a post, poll, or game-thread card outside ScoutIQ. Shared copies may remain outside our control after a post or account is deleted. Do not post personal information or information about minors.
We record original invite-channel codes, fan signup counts, daily signed-in activity, posting counts, and retention to understand use of the free service. These are first-party service records, not cross-app advertising tracking; we do not use third-party advertising analytics for this flow. Marketing email is a separate, optional choice that is not selected by default.
Live scores are fetched by our servers from a third-party sports feed. Your phone does not need to contact that feed to view scores. Scores may be delayed or unavailable and are not betting information.
Report, block, and mute controls are available in Locker Room. Authorized ScoutIQ staff review reports and may hide content or restrict accounts. You can delete a fan account in the app; a recent email-code sign-in may be required. The account and media-deletion provisions above also apply to fans.