BILLING & REFUNDS

01WHAT IT COSTS

Player Access is $79 per month. There is no free plan and no free trial; an active subscription is required to use the product.

Program pricing is quoted per building based on the number of teams and how much film you grade. It may be covered by a separate written agreement.

Uploading film is unlimited and included. You are not billed per film, per game, or per athlete on top of your plan.

02WHEN YOU ARE CHARGED

Your first charge happens when you start the subscription. After that you are charged on the same day each month until you cancel.

Payments are processed by Stripe. ScoutIQ never receives or stores your full card number.

If a payment fails, we will retry and email you. Access may be paused until the balance clears.

03CANCELLING

You can cancel any time from the billing portal inside your account — no phone call, no retention hoops.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.

Your film and grades stay in your account unless you delete them or ask us to close the account.

04REFUNDS

Within 7 days of your first charge: if ScoutIQ is not for you, email us and we will refund that first month in full.

After that: monthly charges are generally non-refundable, because the period has already been made available to you. We do not pro-rate a partial month on cancellation.

If we break something: if a paid feature is unavailable for an extended period, or we discontinue something material that you bought, contact us — we will pro-rate or refund the affected period.

Duplicate or mistaken charges are always refunded. Email us and we will fix it.

Refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

05PRICE CHANGES AND DISPUTES

If we change the price of a plan you are on, we will give notice by email before it applies to a renewal, so you can cancel first.

If you think a charge is wrong, contact us before opening a chargeback — it is almost always faster to fix directly. Questions about this page go to support@officialscoutiq.com.