SCOUTIQ / SUPPORT
HOW CAN WE HELP?
Tell us which account, film, or play is affected and what you expected to happen. Do not send your password, recovery codes, or a full game file by email.
01ACCOUNT HELP
Use the Forgot password link on the sign-in screen for a secure reset email. Coaches and administrators who cannot complete multi-factor authentication should contact support from the email address on their ScoutIQ account.
Include your username and organization name. Never email a password, one-time code, or recovery code.
02FILM AND ANALYSIS
For a failed upload or analysis, include the film title, approximate file size, device model, and the time the problem occurred. A screenshot is helpful; the original film file is not.
ScoutIQ analysis is an informational coaching aid and may be incomplete. Coaches can correct grades with evidence, and unsupported details remain Unknown.
03PRIVACY AND SAFETY
Report a message, user, or film from the in-app Privacy and safety controls. Urgent safety, privacy, copyright, or account-deletion requests can also be sent to support@officialscoutiq.com.
ScoutIQ reviews safety reports promptly. For details about collected data and account deletion, read our Privacy Policy.
04CONTACT
Email support@officialscoutiq.com. Include a short subject line and enough detail for us to reproduce the issue.
ScoutIQ support communicates by email and will never ask you to send your password or authentication codes.
SCOUTIQ / SUPPORT
SEND THE DETAILS.
WE WILL TRACE IT.
Account, film, privacy, and safety help.
Email support